Engineer I,Systems Reliability Engineering
At a glance
Mid-level Site Reliability role at Levi Strauss & Co. Office, Mexico, D.F., Mexico · full-time.
Pay not stated Site Reliability salary
devopsroles summary, based on the employer's posting.
What you'll do
- Keep daily o9 planning runs and workflows moving, checking solver results, exceptions and user-reported problems
- Triage incidents, service requests and data problems, then assess impact and recommend when to escalate
- Check planning data and links between o9, SAP and connected enterprise systems
- Create issue summaries, test evidence, root-cause records and guidance for users and support teams
- Help improve support through AI-based knowledge search, ticket summaries, troubleshooting, automation and self-service
What you bring
- At least five years in IT, application support, business analysis, solution delivery or consulting for supply chain or enterprise applications
- A bachelor's degree in computer science, information systems, engineering, supply chain or a related discipline
- Practical experience supporting o9 Supply Planning, including workflows, scenarios, data connections and production troubleshooting
- Knowledge of supply planning, plus working ability with SQL, Python, R or comparable data analysis tools
Who this fits
This role suits someone who can support supply planning applications and work through operational issues with business planners, IT teams and vendors. It is a full-time position based in Mexico City.
From the employer
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
Introduction
As an Engineer I, Systems Reliability Engineering, you will help ensure the stability, reliability, and continuous improvement of o9 Supply Planning capabilities across planning processes, data, integrations, and AI-enabled support automation. You will partner with business planners, IT teams, vendors, and cross-functional stakeholders to investigate issues, support planning execution, document solutions, and improve operational effectiveness. This role reports to the FGI and Supply Planning Support Lead.
About the Job
- Support daily o9 Supply Planning operations, including planning runs, workflow monitoring, solver outputs, exceptions, and user-reported issues.
- Investigate incidents, service requests, data issues, and recurring support questions while providing clear impact assessments and escalation recommendations.
- Validate master data, transactional data, and integrations between o9 and connected enterprise systems, including SAP and related platforms.
- Prepare issue summaries, test evidence, root cause documentation, user guidance, knowledge articles, and support documentation.
- Contribute to AI-enabled support improvements such as knowledge search, ticket summarization, troubleshooting guidance, workflow automation, and self-service capabilities.
About You
- 5+ years of experience in IT, application support, business analysis, solution delivery, or functional consulting for supply chain or enterprise applications.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Supply Chain, or a related field.
- Knowledge of supply planning processes including supply-demand matching, inventory management signals, capacity constraints, planning runs, and exception management.
- Hands-on experience supporting o9 Supply Planning, including workflows, planning views, scenarios, master data, integrations, and production issue diagnostics.
- Working knowledge of SQL, Python, R, or comparable data analysis tools, with exposure to AI-enabled support capabilities, automation, and operational monitoring.
LOCATION
Mexico, D.F., MexicoFULL TIME/PART TIME
Full timeCurrent LS&Co Employees, apply via your Workday account.
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