Engineer I,Systems Reliability Engineering
At a glance
Mid-level Site Reliability role at Levi Strauss & Co. Office, Mexico, D.F., Mexico · full-time.
Pay not stated Site Reliability salary
devopsroles summary, based on the employer's posting.
What you'll do
- Keep production scheduling and workload automation services running by resolving incidents and tracing their root causes
- Investigate failed, late or stuck batch jobs, coordinate urgent responses and contribute to post-incident reviews
- Watch schedules, batch health and alerts, then flag risks and escalate before dependent processes are disrupted
- Write and update runbooks and support procedures so operations stay consistent
- Coordinate schedules, dependencies and planned changes with application, infrastructure and business teams
What you bring
- At least three years in IT production support or application operations, plus a bachelor's degree in a related field
- Hands-on support experience with an enterprise scheduling platform such as HCL Workload Automation, Control-M or another named option
- You understand batch-job dependencies and calendars, along with how scheduled work affects connected systems
- You know incident, problem and change management practices and can make sound escalation decisions during live incidents
Who this fits
This is a hands-on individual-contributor position focused on production support, incident response and ongoing operational improvements. The role is based in Mexico City.
From the employer
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
Introduction
As an Engineer I, Systems Reliability Engineer on our Foundations/Job Scheduling team, you'll help keep enterprise batch job scheduling and workload automation running reliably, so the business processes that depend on it never miss a beat. You'll report to the Operations Lead, Foundations/Job Scheduling (LATAM), and work alongside a team of peer Operations Engineers, partnering closely with application and infrastructure teams across the business. This is a hands-on, individual-contributor role focused on day-to-day production support, incident resolution, and continuous improvement.
About the Job
- Provide end-to-end production support for our enterprise job scheduling and workload automation systems, resolving incidents quickly and getting to root cause to keep services stable.
- Triage and resolve issues with failed, delayed, or stuck batch jobs — including high-priority incidents — coordinating with other teams and contributing to postmortem documentation.
- Monitor job schedules, batch health, and alerts, proactively flagging jobs at risk and escalating issues before they cause downstream disruption.
- Create and maintain clear support documentation, runbooks, and standard procedures that help the team deliver consistent, reliable service.
- Partner with application, infrastructure, and business teams to align on schedules, dependencies, and planned changes, and help strengthen how the team manages incidents and changes.
About You
- 3+ years of experience in IT production support or application operations, with a bachelor's degree in Computer Science, Engineering, or a related field.
- Hands-on experience supporting an enterprise job scheduling or workload automation platform, such as HCL Workload Automation, Control-M, or AutoSys.
- Working knowledge of batch job dependencies and calendars, and how upstream and downstream systems rely on scheduled jobs.
- Solid understanding of core ITSM practices, including incident, problem, and change management.
- Comfortable staying calm and methodical during live incidents, with good judgment on when and how to escalate.
LOCATION
Mexico, D.F., MexicoFULL TIME/PART TIME
Full timeCurrent LS&Co Employees, apply via your Workday account.
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