Engineer III, Systems Reliability Engineering
At a glance
Mid-level Site Reliability role at Levi Strauss & Co. Green Center · full-time.
Pay not stated Site Reliability salary
devopsroles summary, based on the employer's posting.
What you'll do
- Keep o9 planning runs, master and transactional data, and user issues moving through production support
- Trace root causes across o9, integrations, scheduled jobs, reporting, and related planning systems
- Coordinate incident fixes and release checks with business, product, engineering, integration, and platform teams
- Strengthen reliability with monitoring, alerts, reconciliations, exception handling, and support guides
- Find and build AI or automation for triage, ticket summaries, knowledge retrieval, workflows, and anomaly detection
What you bring
- At least eight years supporting enterprise applications, supply planning, production operations, or integration platforms
- Three or more years working with o9
- A bachelor's degree in computer science, information systems, engineering, supply chain, or a related discipline
- Hands-on troubleshooting of advanced planning platforms, including interfaces, batch jobs, reporting, and reconciliation
Who this fits
This role suits an experienced systems reliability engineer focused on supply planning support and AI-enabled automation. It is a full-time position based in Bengaluru, India.
From the employer
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
Introduction
As an Engineer III, Systems Reliability Engineering, you will support global supply planning capabilities by ensuring the stability, reliability, and continuous improvement of o9 and connected enterprise systems. You will work closely with supply chain, product, integration, platform, and enterprise operations teams to resolve issues, improve performance, and drive AI-enabled support automation. This role reports to the FGI and Supply Planning Support Lead.
About the Job
- Lead production support for o9 supply planning processes, planning runs, master data, transactional data, and user-impacting issues across business and technical teams.
- Drive issue triage and root cause analysis across o9, integrations, job schedules, reporting systems, and related planning technologies to ensure reliable service delivery.
- Partner with business, product, engineering, integration, and platform teams to resolve incidents, validate fixes, and support system releases.
- Improve operational reliability through monitoring, alerting, reconciliation processes, exception handling, support runbooks, and continuous improvement initiatives.
- Identify and implement AI and automation opportunities, including automated triage, ticket summarization, knowledge retrieval, workflow automation, and anomaly detection.
About You
- 8+ years of experience supporting enterprise applications, supply chain planning systems, production operations, or integration platforms, including 3+ years of experience with o9.
- Bachelor's degree in Computer Science, Information Systems, Engineering, Supply Chain, or a related field.
- Strong understanding of supply planning processes, planning exceptions, master data, and end-to-end planning system dependencies.
- Experience troubleshooting o9 or comparable advanced planning platforms, including integrations, interfaces, batch jobs, reporting, and reconciliation processes.
- Working knowledge of SQL, Python, R, or similar data analysis tools, along with exposure to AI-driven support automation, monitoring tools, and IT service management processes.
LOCATION
Bengaluru, IndiaFULL TIME/PART TIME
Full timeCurrent LS&Co Employees, apply via your Workday account.
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