Engineer III, Systems Reliability Engineering
At a glance
Mid-level Site Reliability role at Levi Strauss & Co. Green Center · full-time.
Pay not stated Site Reliability salary
devopsroles summary, based on the employer's posting.
What you'll do
- Lead investigations across applications, APIs, middleware, queues and data feeds, then drive fixes based on root causes
- Turn service targets into monitoring and data checks, spot capacity limits, and recommend priorities to the regional manager
- Guide junior engineers through technical reviews and knowledge sharing, while escalating staffing or performance issues
- Keep operational guides and dependency maps current, and run release checks, handovers and recovery exercises
- Improve approved AI workflows for incident triage and runbook support, checking results and recording actions
What you bring
- At least four years in production support, application operations, platform engineering or SRE, with enterprise-service technical leadership
- A bachelor’s degree in computer science, engineering, information systems or a related area
- Experience with PLM, MDM, enterprise data, integration platforms or comparable critical applications
- Working knowledge of APIs, middleware, queues, batch processing, file feeds, data controls and system dependencies
- Hands-on ITSM, root cause analysis, mentoring, automation and approved AI experience, including human review of AI outputs
Who this fits
This individual-contributor technical lead role suits someone who can guide engineers without owning people management. You'll work from Bengaluru, India, and coordinate handovers across India and LATAM.
From the employer
Introduction
As an Engineer III, Systems Reliability Engineering, you will provide technical leadership for Product Creation and Master Data operations across FlexPLM, DaVinci, Infor Nexus, MDM services, and related integrations. This role, based in GCC India, reports directly to the Manager, Systems Reliability Engineering, India, who reports to SRE Operations Manager; Product Creation and Master Data. As an individual contributor and technical lead, you will guide engineers, coordinate complex investigations and improve reliability through consistent ways of working, automation and Agentic AI. The Manager, Systems Reliability Engineering (MGMT) retains people-management accountability.
About the Job
- Lead complex production investigations across applications, APIs, middleware, queues, batch processes and file feeds; coordinate incident resolution, root cause analysis and corrective actions.
- Translate service-level objectives into actionable monitoring, queue-age and data-integrity checks; identify capacity constraints and recommend priorities to the regional manager.
- Provide technical mentoring, peer review and knowledge sharing for Engineer I colleagues; coordinate technical work and raise staffing or performance concerns to the Manager, Systems Reliability Engineering.
- Maintain runbooks, dependency maps and operational playbooks; lead knowledge transfer, release validation and recovery exercises using disciplined incident, problem and change practices.
- Build and improve approved Agentic AI workflows for triage, investigation and runbook assistance; evaluate outputs, enforce approval boundaries and retain evidence of operational actions.
- Coordinate clear handovers across India and LATAM and collaborate with product, engineering, infrastructure, enterprise data and business teams on recurring reliability improvements.
About You
- 4+ years of experience in IT production support, application operations, platform engineering or Site Reliability Engineering, including technical leadership of enterprise services.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- Experience supporting PLM, MDM, enterprise data, integration platforms or comparable business-critical applications, with the ability to learn the portfolio’s application-specific processes.
- Strong understanding of APIs, middleware, queues, batch processing, file feeds, data controls and upstream and downstream dependencies.
- Practical experience with ITSM, root cause analysis, technical mentoring, automation and approved AI tools; ability to validate Agentic AI outputs and apply human oversight.
Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.
Here's a small snapshot:
· Complimentary preventive health check-up for you & your spouse
· OPD coverage
· Best in class leave plan including paternity & family care leaves
· Counselling sessions to prioritize mental well-being
· Exclusive discount vouchers on Levi’s products
We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
LOCATION
Bengaluru, IndiaFULL TIME/PART TIME
Full timeCurrent LS&Co Employees, apply via your Workday account.
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