Engineer I, Systems Reliability Engineering
At a glance
Mid-level Site Reliability role at Levi Strauss & Co. Office, Mexico, D.F., Mexico · full-time.
Pay not stated Site Reliability salary
devopsroles summary, based on the employer's posting.
What you'll do
- Trace recurring application, integration, data and reporting problems across distribution and logistics systems, then drive them to resolution
- Review logs, transactions, APIs, middleware activity and data to find causes and deliver durable fixes
- Strengthen monitoring, alerts, dashboards and support guides to help prevent repeat incidents and reduce operational noise
- Work with engineering, vendors and logistics partners to protect platform stability and keep operations running
- Validate deployments, review changes and monitor releases afterward, using approved AI tools to improve troubleshooting
What you bring
- At least four years in application or production support, reliability engineering, system administration or enterprise logistics technology
- You have investigated applications, integrations, databases and operational processes in a production setting
- Strong SQL and data analysis skills for incident investigations, root-cause work and data validation
- You have used incident, problem, change and release processes and supported warehouse, transport or supply-chain platforms
Who this fits
This role suits an experienced technology professional who can resolve recurring production problems independently and recommend operational improvements. It is a full-time position based in Mexico City.
From the employer
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
Introduction
As part of the Distribution & Logistics IT team, you will support the business-critical systems that move product through our global distribution network. You will work closely with engineering teams, operations partners, vendors, and support teams to improve platform stability, resolve production issues, and strengthen application reliability. This role supports warehouse, transportation, labor, workforce, integration, and reporting platforms and is suited for an experienced technology professional who enjoys solving operational challenges.
About the Job
- Own the investigation and resolution of complex and recurring application, integration, data, and reporting issues across Distribution & Logistics systems.
- Analyze logs, transactions, APIs, middleware events, and data sets to identify root causes and implement sustainable corrective actions.
- Improve monitoring, alerts, dashboards, runbooks, and support documentation to reduce operational noise and incident recurrence.
- Partner with engineering teams, vendors, warehouse operations, transportation operations, and third-party logistics providers to maintain platform stability and support business continuity.
- Support release readiness, deployment validation, change reviews, and post-implementation monitoring while leveraging approved AI tools to improve troubleshooting and operational efficiency.
About You
- 4+ years of experience in application support, production support, reliability engineering, system administration, or enterprise logistics technology support.
- Experience troubleshooting applications, integrations, databases, and operational processes in a production environment.
- Strong SQL and data analysis skills used for production investigations, root cause analysis, data validation, and issue resolution.
- Experience with Manhattan WMS, Manhattan Active WMS, Manhattan TMS, Centiro TMS, Manhattan LMS, UKG WFM, MuleSoft, Talend, SAP AFS, SAP S/4HANA, ServiceNow, Microsoft Power BI, Tableau, Manhattan SCI, SQL Server, Oracle, Snowflake, or comparable enterprise platforms.
- Experience with application observability, log analysis, API management, Linux fundamentals, cloud platforms such as Microsoft Azure, warehouse automation, WCS integrations, and high-volume distribution center operations.
- Hands-on experience working within incident, problem, change, and release management processes.
- Experience supporting warehouse, transportation, supply chain, or enterprise platforms, with the ability to independently resolve recurring issues and recommend operational improvements.
LOCATION
Mexico, D.F., MexicoFULL TIME/PART TIME
Full timeCurrent LS&Co Employees, apply via your Workday account.
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