Site Reliability Engineer
At a glance
Mid-level Site Reliability role at Sysco. Sysco Corporate · full-time · no salary stated · we estimate $115,000–$182,500 across the United States.
Sysco has not published a salary for this role. The figure below is our estimate, not theirs.
devopsroles summary, based on the employer's posting.
What you'll do
- Shape how support incidents move from intake to resolution, working with senior teammates on the process
- Help steer product-suite strategy and work with support, engineering, DevOps and customers to improve operations
- Investigate serious incidents, document root causes and help prevent the same problems from recurring
- Learn system architecture and integrations, then work with the Platform team to improve monitoring and alerts
- Assess technology choices, resources, processes and compliance with guidance from the SRE Manager
What you bring
- A degree in computer science, computer engineering or a related area, relevant training, or equivalent education and experience
- At least three years supporting technical operations and three years working with enterprise cloud platforms
- Availability for extended or off-cycle hours and a rotating, round-the-clock SRE on-call schedule
Who this fits
This mid-level role suits someone who can work across support, engineering and offshore SRE teams. It is hybrid, with on-site work three to four days weekly and the possibility of additional days based on business needs. You must be authorized to work in the United States and available for the on-call rotation.
From the employer
Company:
US6469 Sysco Payroll, Division of Sysco Resources Services, LLCSales Territory:
NoneZip Code:
77077Travel Percentage:
Up to 25%COMPENSATION INFORMATION:
The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors
This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.
Essential Functions:
Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team.
Contribute to, and occasionally lead, strategic discussions to continue the evolution of flexibility and sustainability of the entire product suite.
Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
Collaborate with Level 2 Site Reliability Engineering teams offshore as well as Level 1 on and offshore management.
Complete RCA on critical and high impact issues to reduce and ultimately eliminate recurring issues.
Actively maintain a thorough understanding of system architecture, applications, and related integrations. Partner with the
Platform team to understand and improve system monitoring and alerting.
With guidance from the SRE Manager, evaluate technology strategy, solutions, resources, process, and compliance
Minimum Qualifications
Bachelor’s degree in computer science, computer engineering or related field, or relevant training. Or equivalent combination
of experience and education.
3 years’ experience in technical operations support role.
3 years’ experience with enterprise cloud platforms.
Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation.
Preferred Qualifications
5 years’ experience in technical operations support role.
Experience with AWS.
Experience with APM tools such as DataDog, New Relic, Nagios and Splunk.
Experience in an agile development environment.
BENEFITS INFORMATION:
For information on Sysco’s Benefits, please visit https://SyscoBenefits.comOVERVIEW:
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
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