Head of Site Reliability Engineering (SRE)
At a glance
Director-level Site Reliability role at LINE MAN Wongnai. Bangkok · full-time.
Pay not stated Site Reliability salary
devopsroles summary, based on the employer's posting.
What you'll do
- Set SRE priorities around organizational goals, then coach the team and coordinate plans with engineering and product
- Guide the build and upkeep of infrastructure that can scale reliably, with automation, monitoring and performance improvements
- Set service targets and KPIs, track system health, and address reliability risks before customers are affected
- Shape incident response, including root-cause reviews and post-incident follow-ups, while improving alerting and security practices
What you bring
- At least ten years in software engineering, infrastructure or operations, including five years leading teams
- A bachelor's or master's degree in computer science, engineering or a related discipline
- Hands-on knowledge of cloud platforms and container orchestration, including AWS, GCP or Kubernetes
- Experience with scripting, delivery pipelines, infrastructure-as-code and monitoring tools such as Terraform or Prometheus
Who this fits
This director-level role suits a technical leader who can manage and mentor an SRE team while working across engineering, product and executive stakeholders. The position is based in Bangkok, Thailand.
From the employer
About LINE MAN Wongnai
LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
Our Head of Site Reliability Engineering (SRE) is a pivotal leadership role responsible for the performance, reliability, and scalability of our critical systems and services. This individual will lead a team of SREs to design, build, and maintain infrastructure, ensuring high availability and optimal performance. The ideal candidate will have a blend of technical expertise, strategic vision, and leadership skills. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.
Key Responsibilities:
Leadership and Strategy:
- Develop and execute the SRE strategy to support company goals.
- Lead and mentor the SRE team, fostering a culture of continuous improvement and innovation.
- Collaborate with other engineering and product teams to align on priorities and deliverables.
Infrastructure and Operations:
- Oversee the design, implementation, and maintenance of scalable, reliable infrastructure.
- Ensure the efficient operation of systems, focusing on automation, monitoring, and performance optimization.
- Implement best practices for incident response and management, including root cause analysis and post-mortems.
Performance and Reliability:
- Define and monitor key performance indicators (KPIs) and service-level objectives (SLOs).
- Proactively identify and mitigate potential reliability issues before they impact customers.
- Drive the adoption of robust monitoring and alerting solutions to ensure system health and performance.
Security and Compliance:
- Ensure systems are secure and compliant with relevant regulations and standards.
- Collaborate with the security team to implement and maintain best-in-class security practices.
Collaboration and Communication:
- Act as a liaison between engineering, product, and other key stakeholders.
- Communicate effectively with technical and non-technical audiences, including executive leadership.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Minimum of 10 years of experience in software engineering, infrastructure, or operations roles.
- At least 5 years in a leadership position within a high-growth technology company.
- Deep understanding of cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, Docker).
- Proficiency in scripting and programming languages (Python, Go, Ruby, etc.).
- Experience with CI/CD pipelines, infrastructure as code (Terraform, Ansible), and monitoring tools (Prometheus, Grafana, Datadog).
- Strong leadership and people management skills.
- Excellent problem-solving and analytical abilities.
- Effective communication and collaboration skills.
Site Reliability work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Site Reliability
Find me workBy the team behind devopsroles.