Manager, Systems Reliability Engineering (MGMT)
At a glance
Manager-level Site Reliability role at Levi Strauss & Co. Office, Mexico, D.F., Mexico · full-time.
Pay not stated Site Reliability salary
devopsroles summary, based on the employer's posting.
What you'll do
- Build and guide the BCOM operations team across LATAM and India, from hiring and onboarding to coaching and succession planning
- Define service targets, measures and governance for BCOM, Marketplace, Dropship, YourXX, CX360 and connected commerce systems
- Lead critical incident response for commerce and order-flow failures, including executive updates, cause reviews and corrective plans
- Move support from current providers into the team, agreeing on readiness, dependencies, risks and seasonal launch preparation
- Set the direction for AI-enabled operations, automation and resilience, while balancing partner relationships, team capacity and priorities
What you bring
- At least eight years in IT production support, application operations, platform engineering or site reliability, with three years managing teams
- A bachelor's degree in computer science, engineering, information systems or a related field
- Background supporting commerce platforms, order systems, integrations or other revenue-facing enterprise applications
- Experience building distributed teams, developing staff and overseeing outsourced support partners
- Advanced ITSM knowledge across incident, problem and change work, plus organizational experience with AI operations, automation and governance
Who this fits
This role suits an experienced operations manager who can lead a distributed, follow-the-sun team and own reliability for commerce and order flows. It is based in Mexico City, with team and system responsibilities across LATAM and India.
From the employer
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
Introduction
As a Manager, Systems Reliability Engineering - BCOM, you will lead the team responsible for service reliability and the operating model supporting the BCOM B2B commerce platform and related selling systems across LATAM and India. You will hire, coach, and develop a distributed operations team while partnering with SAP OTC, AEM, middleware, e-commerce product teams, and regional business leaders to ensure platform availability, order-flow integrity, and operational excellence. Reporting to the Director, IT Enterprise Application Operations, you will own the BCOM operations capability end to end, including its people, its operating model, and its maturity across governance, observability, automation, AI-enabled operations, and continuous improvement.
About the Job
- Build, lead, and develop the global BCOM operations team across LATAM and India, including hiring, onboarding, coaching, performance management, and succession planning for a follow-the-sun support model.
- Own the BCOM operating model, service-level objectives, performance metrics, and operational governance for BCOM, Marketplace and Dropship solutions, YourXX, CX360, and related commerce integrations supporting order capture and revenue generation.
- Serve as the senior escalation point and accountable owner for major incident response, executive communications, root cause analysis, and corrective action planning for critical commerce and order-flow disruptions.
- Lead service transition and knowledge transfer from incumbent support partners into the team, including support acceptance criteria, dependency mapping, operational risk management, and seasonal launch preparedness.
- Set the roadmap for AI-enabled operations, automation, and resilience, managing vendor and partner relationships along with team capacity and prioritization to deliver continuous service improvement.
About You
- 8+ years of experience in IT production support, application operations, platform engineering, or Site Reliability Engineering, including 3+ years directly managing engineers or operations teams.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- Experience supporting B2B or B2C commerce platforms, order management systems, commerce integrations, or revenue-facing enterprise applications.
- Demonstrated success building and leading distributed or follow-the-sun teams, including hiring and developing talent and managing third-party or outsourced support partners.
- Advanced knowledge of ITSM, incident, problem, and change management, combined with experience applying AI-assisted operations, automation, governance, and operational excellence practices at an organizational level.
LOCATION
Mexico, D.F., MexicoFULL TIME/PART TIME
Full timeCurrent LS&Co Employees, apply via your Workday account.
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