Site Reliability Engineer 2
At a glance
Mid-level Site Reliability role at Kong. Remote, United States · full-time · $123,000–$150,000 base.
devopsroles summary, based on the employer's posting.
What you'll do
- Run Kong’s Konnect SaaS platform across regions and cloud providers, keeping services reliable and responsive
- Build and maintain Kubernetes infrastructure and deployment workflows with Terraform or Terragrunt, Helm, and ArgoCD
- Keep PostgreSQL, Redis, ClickHouse, and Druid data and caching systems available and fast across regions
- Improve Kong Gateway and Kong Mesh operations, CI/CD delivery, observability, SLO tracking, and incident readiness
- Join the global on-call rotation and strengthen operational playbooks, postmortems, and platform scaling
What you bring
- A computer science degree or equivalent hands-on experience, plus a record operating enterprise-scale SaaS or PaaS systems
- Deep Kubernetes skills, including troubleshooting cluster and network problems and designing for resilience and growth
- Strong Terraform or Terragrunt experience, plus familiarity with CI/CD and GitOps workflows
- You can automate with Go, Python, or Bash and understand Linux, networking, load balancing, and distributed systems
- You have worked in round-the-clock production support and with API gateways or service mesh technology
Who this fits
This hands-on mid-level role suits an engineer who enjoys operating production SaaS infrastructure and improving its reliability, scale, and cost efficiency. It is remote in Olympia, United States, and includes participation in a global 24/7 on-call rotation.
From the employer
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:
As a Site Reliability Engineer, you’ll join the global Platform SRE team responsible for building, operating, and scaling Kong’s multi-region SaaS platform that powers the world’s API connectivity.
You’ll design, automate, and run production systems serving thousands of customers across AWS, GCP, and Azure. You’ll work on everything from multi-region Kubernetes clusters to service mesh and gateway architectures, ensuring the reliability, scalability, and security of Kong’s SaaS offerings.
This is a hands-on role ideal for engineers who thrive on running production SaaS systems at scale, automating operations, and continuously improving performance, resilience, and deployment pipelines.
What You’ll Do:
Operate and scale Kong’s global SaaS platform (Konnect), ensuring reliability, availability, and performance across regions and clouds.
Build, automate, and maintain Kubernetes-based infrastructure and deployment workflows using Terraform/Terragrunt, Helm, and ArgoCD.
Design, maintain, and optimize multi-region data and caching layers — including PostgreSQL, Redis, ClickHouse, and Druid — for high availability and low latency.
Operate and improve Kong Gateway and Kong Mesh environments supporting hybrid and distributed architectures.
Develop and maintain CI/CD pipelines and GitOps workflows to automate service delivery and ensure consistent infrastructure changes.
Enhance observability and incident response readiness through systems like Datadog, Prometheus, Grafana, and Thanos, defining and tracking SLOs.
Collaborate closely with development and security teams to ensure smooth operation of SaaS services in compliance with reliability, security, and regulatory standards.
Participate in a global 24/7 on-call rotation and drive continuous improvement of operational playbooks and postmortem practices.
Lead and contribute to scaling initiatives that improve elasticity, reliability, and cost-efficiency across the SaaS platform.
What You’ll Bring:
BS in Computer Science or equivalent practical experience.
Proven experience managing SaaS or PaaS systems at enterprise scale (multi-region, multi-tenant, secure environments).
Deep expertise in Kubernetes, including debugging cluster/networking issues and designing for fault tolerance and scalability.
Strong proficiency with Infrastructure as Code tools like Terraform or Terragrunt.
Experience with CI/CD pipelines and GitOps workflows (ArgoCD, Atlantis, Helm).
Proficiency in one or more programming languages (Go, Python, Bash) for automation and tooling.
Solid understanding of Linux/Unix systems, networking (DNS, TLS/SSL, HTTP), load balancers and distributed systems.
Experiencing working with API gateway and service mesh technologies
Familiarity with streaming systems like Kafka and observability platforms (Datadog, Prometheus, Grafana).
Experience working in a 24/7/365 production support environment.
Bonus Points:
Hands-on experience with Kong Gateway, Kong Mesh, or similar service connectivity technologies.
Experience operating ClickHouse, Druid, or other time-series and analytics databases.
Experience managing PostgreSQL and Redis in multi-region configurations.
Working knowledge of AWS networking (PrivateLink, Transit Gateway, VPC Peering, Firewalls), Azure VNet, or GCP NCC.
Strong understanding of disaster recovery, resiliency testing, and compliance-driven reliability practices.
About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
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Site ReliabilityRemote$120k+
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