AVP/VP, Problem Management Specialist, SRE & Governance, Group Technology
At a glance
VP-level Site Reliability role at Dbs. Singapore - East · full-time.
Pay not stated Site Reliability salary
devopsroles summary, based on the employer's posting.
What you'll do
- Restore banking services quickly after serious incidents, limiting the effects on business operations
- Trace recurring faults to their source and put safeguards in place to prevent them happening again
- Tune monitoring coverage and alert limits to catch unusual service behavior before it causes disruption
- Track service targets and operational measures, then brief senior leaders through incident reviews and technical reports
- Find ways to automate service delivery and improve its processes
What you bring
- A degree in computer science, information technology or a related discipline
- Practical IT service management experience covering incident, problem and event work in a complex technology setting
- Working knowledge of ITIL and hands-on use of ITSM and enterprise monitoring platforms
- Strong investigation and judgment skills, plus clear communication with technical and business stakeholders
Who this fits
This senior technology role suits someone who can handle critical service issues under pressure and coordinate across technology teams, application owners and business stakeholders. You should be comfortable working in a fast-moving, collaborative, round-the-clock operational setting.
From the employer
Business Function
Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Lead the rapid recovery of high-priority incidents, minimizing business impact and ensuring timely restoration of banking services.
- Drive the Problem Management lifecycle, conducting thorough root-cause analysis (RCA) and implementing preventive measures to eliminate recurring issues.
- Oversee Event Management processes, optimizing monitoring systems and alert thresholds to proactively detect and resolve anomalies before they impact services.
- Collaborate closely with cross-functional technology teams, application owners, and business stakeholders to maintain service stability and reliability.
- Define, monitor, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.
- Facilitate post-incident reviews and prepare comprehensive technical reports and action plans for senior leadership.
- Identify and implement opportunities for automation and continuous process improvement within the service delivery framework.
Requirements
- Degree in Computer Science, Information Technology, or a related field.
- Proven experience in IT Service Management (ITSM), with a strong focus on Incident, Problem, and Event Management within a complex technology environment.
- Deep understanding of ITIL frameworks, with relevant ITIL certifications being highly advantageous.
- Hands-on experience with ITSM platforms (such as ServiceNow) and enterprise monitoring tools (such as Splunk, AppDynamics, or Geneos).
- Strong analytical, troubleshooting, and decision-making skills, with the ability to manage critical situations under pressure.
- Excellent communication and stakeholder management skills, with the ability to present complex technical information clearly to diverse audiences.
- Ability to work effectively in a fast-paced, collaborative, and 24/7 operational environment.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
DBS Asia HubJob:
TechnologySchedule:
RegularEmployee Status:
Full time
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