Site Reliability Engineer
At a glance
Mid-level Site Reliability role at Cloud Solutions International Pvt Ltd. Colombo · full-time.
Pay not stated Site Reliability Engineer salary
devopsroles summary, based on the employer's posting.
What you'll do
- Take customer-reported problems from initial review through diagnosis and resolution
- Investigate application faults and network delays, then troubleshoot programs to find fixes
- Escalate issues that remain unresolved through the appropriate internal channels
- Check with clients after troubleshooting to confirm their IT systems work properly
- Juggle open issues by urgency and record technical guidance in notes and manuals
What you bring
- You can assess customer problems, set priorities and work out likely causes
- You can explain application feedback clearly to the relevant stakeholders and document technical processes
- You know Oracle, MongoDB and basic network setup, along with Kafka, JIRA, Linux and .Net
Who this fits
This mid-level, full-time role suits someone focused on customer issue resolution, troubleshooting and technical documentation. The position is on-site in Colombo, Sri Lanka.
From the employer
We are seeking a skilled Site Reliability Engineer to join our team. The ideal candidate will enhance our operational capabilities and ensure high availability, reliability, and performance of our systems and services. You will collaborate closely with development teams to build and maintain scalable infrastructure and resolve issues efficiently.
Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Investigating application faults, identifying network slowness.
Performing troubleshooting on all programs when required.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prioritize and manage several open issues at one time.
Document technical knowledge in the form of notes and manuals.
Qualifications:
Ability to prioritize and diagnose customer issues.
Knowledge in resolving customer queries.
Ability to clearly communicate important application feedback to relevant stakeholders.
Proficiency in documenting technical knowledge and processes.
Knowledge on Oracle, MongoDB, and basic network configuration.
Knowledge on Kafka, JIRA, Linux and .Net.
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Site Reliability
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