Infrastructure Engineer
At a glance
Mid-level Platform & Infrastructure role at Waste Management. Auckland · full-time.
Pay not stated Infrastructure Engineer salary
devopsroles summary, based on the employer's posting.
What you'll do
- Keep Microsoft 365, Azure, cloud, server and network environments available, while handling Level 2 infrastructure support
- Track alerts and faults, investigate service interruptions, and raise high-priority issues for escalation
- Coordinate infrastructure patching, upgrades, ongoing maintenance and lifecycle tasks
- Contribute to technology projects, keep operational guides current, and prepare disaster recovery plans and tests
- Resolve issues with vendors and improve infrastructure security, resilience, automation and performance
What you bring
- You understand IT infrastructure, business systems and operations, and have supported Windows Server, Microsoft 365, Azure or Citrix
- You have worked with Cisco or Meraki networks, including VPNs, switching, routing or wireless
- You know ITIL and have used ServiceNow or a similar service management system
- You understand IT project delivery and have a relevant degree or equivalent hands-on industry experience
Who this fits
This mid-level role suits an infrastructure engineer who can balance operational support with project work across Microsoft, cloud and network systems. It is hybrid in Auckland. You must be in New Zealand and hold a current work visa, residency or New Zealand citizenship.
From the employer
Let’s take care of work that matters - people, place and purpose. From roads to recycling to reporting, everyone at WM New Zealand (WM) helps take care of our people, protect our whenua and support our communities.
We’re more than waste management – we’re problem solvers, innovators, and hands-on doers. Every one of us, whether behind the wheel, on the tools, or shaping strategy behind the scenes, is helping build a better Aotearoa.
We all pull together on this waka and if you want work that matters, with people who’ve got your back, you’re in the right place.
The Infrastructure Engineer plays a key role in ensuring Waste Management’s IT infrastructure is reliable, secure, and highly available. The role works across Microsoft, cloud, network, and infrastructure technologies, supporting both day-to-day operations and key Digital Solutions initiatives.
Key responsibilities include:
- Support and maintain Microsoft 365, Azure, cloud, server, and network environments.
- Provide Level 2 infrastructure support, troubleshooting and escalating priority issues where required.
- Monitor infrastructure performance and respond to alerts, faults, and service disruptions.
- Manage patching, upgrades, maintenance, and infrastructure lifecycle activities.
- Support technology projects and the Digital Solutions roadmap.
- Maintain technical documentation, operational procedures, and Disaster Recovery plans.
- Conduct Disaster Recovery testing and support business continuity readiness.
- Work with vendors and technology partners to resolve issues and deliver improvements.
- Ensure infrastructure services align with Waste Management’s cyber security standards and best practices.
- Identify opportunities to improve resilience, automation, performance, and efficiency.
What you’ll need:
- Good understanding of IT project management methodologies and delivery practices.
- Knowledge of ITIL practices and experience using ServiceNow or a similar IT Service Management platform.
- Strong understanding of IT infrastructure, business systems, and operational processes.
- Experience with Cisco and Meraki networking technologies, including VPNs, switching, routing, and wireless.
- Experience supporting Microsoft Windows Server, Microsoft 365, Azure/cloud platforms, and Citrix environments.
- Relevant industry certifications such as CCNA, Microsoft Azure/Microsoft certifications, or VMware VCP would be advantageous.
- A tertiary qualification in Information Technology, Computer Science, or a related discipline, or equivalent practical industry experience.
What we offer:
- Competitive Salary Package
- Valid and rewarding career path
- Work Life Balance Initiatives
- Professional Development Opportunities
- Onsite Café and Carpark
- Discounts on various products for you and your family to enjoy
- Discounts on Fuel at Z!
To apply for this role click “I'm interested”
Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.
WM is an EEO employer and promotes drug and alcohol-free workplaces.
You must be in New Zealand and hold a current work visa / residency or NZ citizenship.
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