Intern - Site Reliability Engineering
At a glance
Junior Site Reliability role at Sysco. Sysco LABS · full-time.
Pay not stated Site Reliability salary
devopsroles summary, based on the employer's posting.
What you'll do
- Take charge of an engineering area such as user permissions while working within the product and engineering team
- Investigate production problems, fix them, and help improve system reliability and performance
- Use logs and performance diagnostics to find underlying causes of incidents
- Work with engineering and operations teams to automate recurring work and strengthen operational processes
- Write runbooks and documentation, support incident and change management, and balance support with reliability work
What you bring
- You are working toward a degree in IT, computer science, or a related discipline
- You bring an analytical approach to troubleshooting and a genuine interest in solving problems
- You communicate clearly and can work with people across teams
Who this fits
This internship suits an IT undergraduate who wants to learn software engineering, DevOps, and operations; previous professional experience is not required. You’ll split your time between L2 support and proactive reliability engineering work.
From the employer
JOB DESCRIPTION
Intern – Site Reliability Engineering
The Big Picture
About Sysco LABS:
Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 55th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.
Sysco operates 333 distribution centers across 10 countries, with 75,000 colleagues serving approximately 670,000 customer locations, including restaurants, healthcare and educational facilities, lodging establishments, entertainment venues and more. For fiscal year 2026, which ended June 27, 2026, the company generated sales of more than $84 billion.
Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations.
Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer.
The Opportunity
We are currently on the lookout for an Intern – Site Reliability Engineering to join our team. Join Sysco Shop’s Site Reliability Engineering Internship Program designed to transform our current L2 Support Team into a proactive, development-minded SRE team. This internship offers IT undergraduates a unique opportunity to gain hands-on experience maintaining the reliability of a billion-dollar application, performing incident management, root cause analysis (RCA), and postmortems.
Responsibilities:
- Taking ownership of a core engineering domain (e.g., User & Permissions), embedded within the product/engineering team
- Troubleshooting and resolving production issues, improving system reliability and performance
- Collaborating with Engineering and SRE/Operations teams to automate repetitive tasks and improve operational processes
- Conducting deep root cause analysis by diving into logs and system performance diagnostics
- Contributing to documentation and runbooks to improve team knowledge and response times
- Supporting IT Service Management (ITSM) processes including incident and change management
- Balancing your time between traditional L2 support and proactive reliability engineering tasks
Requirements:
- Currently pursuing a degree in IT, Computer Science, or a related field
- No prior professional experience required—this internship is designed to teach and grow your skills
- Must be curious and eager to learn about software engineering, DevOps, and operations
- An analytical mindset with an interest in troubleshooting and problem-solving
- Strong communication skills and ability to collaborate across teams
Benefits:
- An attractive allowance
- Paid birthday leave
- Exposure to the corporate culture of a Fortune 100 company
- An opportunity to work with and learn from industry specialists, and develop professionally in your chosen field
- Opportunities to network and build lasting professional relationships
- A progressive culture that promotes work-life harmony and personal development
Sysco LABS is an Equal Opportunity Employer.
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