Cloud Engineer

Job Purpose

We are looking for a Cloud Engineer to join our Infrastructure & Projects team to architect, implement, optimize, and maintain our organization’s systems. A Cloud Engineer’s responsibilities include deploying new systems, research and executing new cloud technologies. Ultimately, you will work with different IT professionals and teams to ensure our cloud computing systems meet the needs of our organization and customers.

Responsibilities

• Design, develop and deploy systems in both public and private clou
• Involve in the installation, configuration, and upgrade of IT Infrastructure requirements during project implementation
• Develop and maintain cloud solutions, server, storage, and network in accordance with best practices
• Work closely with vendors, application developers and other teams to implement new systems
• Support projects in accordance with technical design specification
• Coordinate projects for portion related to IT Infrastructure
• Track and manage project change requests
• Assist in projects updates, task list and procurement related process
• Assist in user acceptance test, project documentation and document sign-off
• Troubleshoot complex issues and document solutions
• Preparing technical documents and user guides for the IT operations team
• Regularly review existing systems and make recommendations
• Recommend improvements to workflow, process, and technology

Qualifications & Work Experience

• Bachelor of Science (BSc) Degree in Computer/Information Science.
• 2+ years of experience with implementing and managing cloud environments (Azure / AWS cloud)
• 2+ years of experience in operations and administration in Enterprise datacentre / virtualized data centre
• Related technology certification preferred:
  • Azure Cloud certification
  • MCSA/RHCT
  • Server+, Network+, or Security+ certification
• Experience supporting one or all the following:
• Enterprise Systems – O365 Exchange Online, Dynamics 365, Active Directory, etc.
• Understanding of operating systems including, but not limited to:
• Windows Server 2008, 2012, 2012 R2, 2016, 2019
• Red Hat Linux / CentOS Linux
• Infrastructure related services such as DNS, SMTP, SNMP, SSL and SSH.
• ITIL foundation certification is an added advantage (ITIL v4)
• Strong understanding of Azure, AWS or GCP cloud technologies
• Experience with Virtualization technologies and Server Hardening
• Experience in deploying High Availability solutions on new systems and database
• Experience in creation of user guides and documentations
• Ability to provide and suggest IT solutions based on best practices.
• Good understanding of ITIL processes including Service Desk, Incident, Problem, Change and Configuration Management
• Good understanding of IT infrastructure in terms of cloud solutions, server, storage, backup and network
• Has a knowledge of Windows and Unix servers and network management principles
• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity

Skills

Technical skills include:

• Change Management
• Configuration Management
• Problem Management
• Incident Management
• Asset Management

Generic skills include:

• Possess strong interpersonal and communication skills
• Ability to work effectively as part of a team
• Ability to work independently under pressure to meet system performance service levels. Self-motivating and excellent customer handling skills
• Able to work beyond office hours during project implementation stage

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.