Senior Cloud Engineer
At a glance
Senior Cloud role at Singtel Group. Kuala Lumpur.
Pay not stated Cloud Engineer salary
devopsroles summary, based on the employer's posting.
What you'll do
- Keep AWS and Azure production platforms available and ready for round-the-clock support, meeting performance and service targets
- Take scheduled on-call shifts and steer serious cloud incidents through recovery within agreed service targets
- Bring cloud, network, security and application teams together during incidents, keeping stakeholders informed as services recover
- Trace incident causes, apply fixes and preventive measures, and use problem and change processes to limit repeat issues
- Automate resilience work, tune alerts, maintain infrastructure code and runbooks, and troubleshoot platform problems with logs and metrics
What you bring
- A bachelor's degree in IT or engineering, or equivalent practical experience, plus three to six years in cloud operations or infrastructure
- Practical experience with AWS, Azure or GCP, including cloud networking, security, identity access management, IT service management and on-call work
- Scripting or automation experience, along with clear communication and operational documentation skills
Who this fits
This role suits a senior cloud operations engineer comfortable leading complex incidents and helping junior engineers with escalations. You’ll join an on-call rotation supporting services around the clock in Kuala Lumpur.
From the employer
Be a part of something BIG!
Say HELLO to BIG Possibilities with Singtel!
Singtel is Asia's leading communications technology group, driven by innovation, digital transformation and the use of technology to create a more sustainable and connected future.
We are looking for a dedicated and highly motivated Senior Cloud Engineer to join our team. This role is responsible for ensuring the reliability, availability, and operational excellence of cloud platforms supporting mission-critical telco services. The ideal candidate will bring strong hands-on cloud operations experience, sound incident-management judgement, and the ability to improve operational resilience through automation and continuous improvement.
Make an Impact by
Operate and maintain production cloud platforms across AWS and Azure to meet availability, performance, and operational-readiness targets for 24x7 support.
Participate in scheduled on-call rotations and lead high-severity or complex cloud incidents, driving service restoration within agreed SLAs and MTTR targets.
Coordinate incident response across cloud, network, security, and application teams, ensuring clear and timely stakeholder communication throughout recovery.
Perform root cause analysis, implement corrective and preventive actions, and reduce incident recurrence through structured problem and change management.
Improve operational resilience through automation, self-healing, alert optimization, Infrastructure-as-Code, and continuous improvement of runbooks and operational documentation.
Monitor, troubleshoot, and resolve complex cloud platform issues using logs, metrics, alerts, and relevant monitoring, logging, and alerting tools.
Ensure cloud operations comply with security, regulatory, governance, and change controls, including supporting audits, vulnerability remediation, IAM, and operational risk management.
Provide on-call guidance and escalation support to junior engineers, and share operational best practices and lessons learned across teams.
Assess and escalate major risks, outages, policy exceptions, architecture deviations, and high-risk or non-standard changes to the appropriate authority.
Skills for Success
Bachelor’s degree in IT, Engineering, or equivalent practical experience, with 3–6 years of relevant cloud operations or infrastructure experience.
Hands-on experience with AWS, Azure, or GCP; cloud networking, security and IAM; ITSM and on-call operations; and scripting or automation. Infrastructure-as-Code, Kubernetes/container experience, telco or regulated-environment experience, and relevant professional certifications are advantageous.
Strong communication, collaboration, presentation, and operational documentation skills.
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