Infrastructure Engineer
At a glance
Mid-level Platform & Infrastructure role at Questronix Corporation. Makati City · full-time.
Pay not stated Infrastructure Engineer salary
devopsroles summary, based on the employer's posting.
What you'll do
- Watch infrastructure systems around the clock, respond to alerts and troubleshoot issues before escalating when needed
- Check server, network and storage health to help maintain availability across production, UAT and development environments
- Update incident and service tickets in the ITSM platform, meeting SLA expectations and recording resolution details
- Carry out routine system checks, account requests, backup monitoring and approved changes under supervision
- Coordinate with internal teams, vendors and application support to restore services and maintain operational documentation
What you bring
- A degree in IT, computer science or a related area, or equivalent hands-on experience
- Foundational understanding of infrastructure, including servers, storage, virtualization and networking
- Familiarity with Windows Server or Linux, plus networking basics such as TCP/IP, DNS and DHCP
- Exposure to enterprise monitoring and ITSM platforms, and working knowledge of incident, problem and change processes
Who this fits
This role suits fresh graduates and others building experience in infrastructure support, with an interest in learning on the job. You’ll work onsite in Makati City and take shifts that include nights, weekends and holidays as part of 24/7 operations.
From the employer
Job Description:
• Provide Level 1 (L1) operational support for enterprise IT infrastructure including
servers, operating systems, network devices, and related services.
• Perform 24/7 monitoring of infrastructure systems using enterprise monitoring tools
and respond to alerts, incidents, and service requests in a timely manner.
• Conduct initial triage, diagnosis, and troubleshooting of infrastructure-related
incidents before escalating to Level 2 or Level 3 support teams when necessary.
• Monitor the health and availability of servers, network devices, storage systems, and
critical services to ensure system uptime and service continuity.
• Manage and update incident tickets, service requests, and alerts within the IT Service
Management (ITSM) platform while ensuring adherence to SLA requirements.
• Execute standard operational procedures (SOPs) for routine infrastructure tasks such
as system checks, log monitoring, and service validation.
• Perform basic user account administration, including account creation, password
resets, and access-related requests following security policies.
• Monitor backup jobs and scheduled tasks, ensuring successful completion and
reporting any failures for escalation.
• Support basic troubleshooting of network connectivity issues, including verification of
IP connectivity, DNS resolution, and service availability.
• Assist in change implementation activities by executing approved changes under
supervision and documenting results.
• Maintain accurate operational documentation, knowledge base articles, and
incident records to support continuous service improvement.
• Coordinate with internal teams, vendors, and application support teams during
incident resolution and service restoration activities.
• Support Production, UAT, and Development environments to ensure stable
infrastructure operations.
• Participate in shift-based operations including nights, weekends, and holidays as part
of a 24/7 support model.
• Continuously develop technical skills and knowledge through training, certification,
and hands-on operational experience.
Requirements
Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Basic knowledge of IT infrastructure environments, including servers, storage, virtualization, and networking fundamentals.
• Familiarity with Windows Server and/or Linux operating systems.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and connectivity troubleshooting tools such as ping and traceroute.
• Experience or familiarity with enterprise monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG, or similar).
• Exposure to IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or similar platforms.
• Understanding of incident management, problem management, and change management processes aligned with ITIL practices.
• Basic knowledge of backup monitoring and system health checks.
• Strong analytical and troubleshooting skills with attention to detail.
• Good communication and documentation skills with the ability to coordinate effectively with cross-functional teams.
• Ability to work effectively in a 24/7 shift-based operational environment including remote or onsite support when required.
• Demonstrated willingness to learn new technologies and grow within the infrastructure support domain.
• Open for Fresh Graduates
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