Sr. Manager, SRE
At a glance
Senior Site Reliability role at MAPFRE. Webster · $140,000–$185,000 base.
devopsroles summary, based on the employer's posting.
What you'll do
- Set the SRE direction and operating approach, including service objectives, indicators, agreements, and error budgets
- Lead SRE teams responsible for production stability and performance across enterprise platforms
- Take command during major incidents, coordinate responders, restore service, and guide follow-up improvements
- Improve incident detection and recovery through automation, observability tools, and ServiceNow monitoring integrations
- Review root causes and operational health, then report risks and performance measures to leaders
What you bring
- A bachelor’s degree in engineering or a related discipline is required
- At least seven years leading SRE, DevOps, or production operations work
- Experience building SRE teams around service objectives, indicators, and recovery measures
- Strong incident and problem management experience, including serving as incident commander
Who this fits
This senior role suits an engineering leader who can set reliability direction, develop SRE leaders and teams, and communicate operational results to executives. The work includes leading major incident response and overseeing budgets and strategic planning.
From the employer
Summary:
A Site Reliability Engineering (SRE) Senior Manager is responsible for the vision, strategy, and practice of SRE across the organization. Owns reliability, availability, performance, and scalability of enterprise platforms. Leads SRE teams and partners across Engineering, Infrastructure, and Service Management to ensure systems meet SLOs. Drives operational excellence through automation, observability, and continuous improvement. Serves as a senior Incident Commander, leading major incident response, coordinating cross-functional teams, and driving restoration and post-incident improvements.
Responsibilities:
- Develops strategies and roadmaps in partnership with Senior leadership team.
- Manages overall budget for the product portfolio area.
- Leads and scales high-performing engineering teams to deliver complex software solutions efficiently and effectively.
- Develops and executes a strategic vision for the engineering organization, aligning technology adoption and resource allocation with business objectives.
- Mentors, coaches, and develops engineering managers and other high-performing leaders within the team.
- Fosters a culture of innovation, continuous learning, and excellence within the engineering organization.
- Analyzes business needs and proposes budgets, technologies, and resources to achieve strategic goals.
- Actively seeks out and implements innovative solutions to improve efficiency, scalability, and customer experience.
- Presents technical thought leadership and insights at various leadership forums.
- Drives a data-driven decision-making culture within the engineering organization.
- Champions a culture of alignment, ensuring the people and culture of the organization are prepared to adapt to changing business needs.
- Defines SRE vision, strategy, and operating model.
- Establishes SLOs, SLIs, SLAs, and error budgets.
- Leads SRE teams for production stability and performance.
- Acts as senior Incident Commander during major incidents.
- Improves MTTR/MTTD through automation and observability.
- Implements observability solutions including Dynatrace.
- Integrates monitoring with ServiceNow for automation.
- Leads root cause analysis and problem management.
- Reports operational health, risks, and KPIs.
- Mentors and develops SRE leadership and teams.
Qualifications:
- Bachelor’s Degree in engineering or related field required.
- Master’s Degree in computer science preferred.
- 7+ years SRE / DevOps / Production Ops leadership experience required.
- Build and lead high-performing SRE teams using SLOs, SLIs, MTTR.
- Deep incident and problem management experience.
- Observability platforms (Dynatrace a strong plus).
- Experience serving as Incident Commander.
- Cloud and hybrid infrastructure (AWS/Azure).
- ServiceNow / ITSM integration.
- Executive communication and reporting.
Why Mapfre?
As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.
Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
Salary Range
$140,000 - $185,000
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.
We are proud to be an equal opportunity employer.
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