Website Support Analyst / DevOps Engineer
krg technology inc Open · verified Oct 24, 2026 At a glance
Mid-level DevOps & Release role at krg technology inc. Milwaukee · contract.
Pay not stated DevOps & Release salary
devopsroles summary, based on the employer's posting.
What you'll do
- Take production issues from investigation through a fix, then verify the result and coordinate any needed escalation
- Maintain development environments and release automation so teams can test and deploy their work
- Monitor public-facing applications from server to user device, reproducing performance and compatibility problems
- Work with QA on stress, performance and integration tests, and lead reviews of production failures
- Provide round-the-clock on-call coverage, acknowledging top-priority alerts within fifteen minutes and acting to limit downtime
What you bring
- A bachelor's degree, preferably in computing or a related technology subject
- At least three years of experience, with the posting indicating a range beginning at three
- Experience with Agile or Lean teams and the ability to prioritize work across tasks and sprints
Who this fits
This contractor role is based on-site in Milwaukee and suits someone comfortable balancing multiple technical issues under pressure. You'll provide on-call coverage throughout the year, with a fifteen-minute acknowledgment expectation for top-priority alerts. The work calls for individual initiative, practical communication, and attention to internal and external user experience.
From the employer
Krg Tech inc
661 558 0000* 509
Job Description:
Primary Goal: Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems.
Responsibilities:
Take ownership of technical issues raised through troubleshooting, resolution, and verification.
Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources.
Help to remove impediments from dev team to keep sprints on track.
Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases.
Responsible for all public-facing technology from the server through the application all the way to and on the end users' device.
Monitor and ensure proper performance of applications.
Troubleshoot and replicate production issues to fix or assign to developers to address.
Bridge any gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors.
Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications.
Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.
Take ownership of all changes affecting production.
Partner with QA to perform, stress, performance, and integration testing.
Report progress and status of assigned tasks to project teams and managers.
Provide on-call support. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24/7/365.
When implementing new solutions review design/details/approach/tools with Ryan and team prior to implementing.
Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc.
Take lead on performing Root Cause Analysis for production issues.
Try to look for patterns and stop recurring issues by looking to automatically resolve or eliminate/retire process/system (the source of the problem).
Work together as a team to distribute the work to balance multiple priorities and deadlines.
Soft skills:
Sense of urgency – able to work quickly and accurately under pressure
Multi-tasking – able to work on multiple issues, tickets, and analysis throughout the day
Leadership: not only at the management level, but at the individual level - having the confidence and resilience to take risks - be self-empowered
Communication: understand and express ideas / solutions in a comprehensive and practical format - knowledge-sharing
Proactive – anticipate needs and possible issues to plan, prepare, and communicate accordingly
User Focus: an absolute focus on the user (internal or external) experience
Improvisation: the ability to think across disciplines and existing boundaries (technologies / business / geographies)
Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints
Strong time management skills with a history of meeting commitments.
Required Education and Experience
Bachelor’s degree preferably with a computer or technology –related major.
3-5 plus years’ experience
All your information will be kept confidential according to EEO guidelines.
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