Infrastructure Engineer

HYSAN CORPORATE SERVICES hysan.com.hk Open · verified Oct 24, 2026

Hong Kong Mid-level Platform & Infrastructure

At a glance

Mid-level Platform & Infrastructure role at HYSAN CORPORATE SERVICES. Hong Kong.

Pay not stated Infrastructure Engineer salary

RolePlatform & Infrastructure

SeniorityMid-level

LocationHong Kong

PostedSep 24, 2026 · 4w ago

Role brief

devopsroles summary, based on the employer's posting.

What you'll do

Support users with computer and application issues, resolving problems promptly and meeting service-level commitments
Administer email, endpoint, Wi-Fi and network systems for internal users, and address infrastructure issues
Review system and issue logs, plan improvements, apply security updates, and monitor performance and capacity
Work with business teams, internal IT and vendors on corporate IT projects, training, automation and service improvements
Use AI-assisted monitoring and analytics to spot risks, streamline operations and strengthen infrastructure resilience

What you bring

A diploma or higher in computer science or a related discipline
At least five years supporting IT helpdesks and managing infrastructure, including LAN or SD-WAN, Windows, PCs and virtual machines
Practical experience with infrastructure such as firewalls, network switches, Wi-Fi or backup systems
You communicate in English and Cantonese and can work independently under pressure

Who this fits

This role suits an infrastructure engineer comfortable with both frontline user support and systems administration. You’ll work with business users, internal IT colleagues and vendors; real estate experience is an advantage.

From the employer

Job Purpose

Responsible for tire one IT helpdesk and infrastructure support for internal offices and malls, including configuration, troubleshooting, and daily operation. The candidate should proactively discuss with the end-user / business owner to improve operation efficiency and review the progress.
Work with the business, internal IT team, and vendor to implement Corporate IT initiatives and related projects.

Key Responsibilities

Handle computer and application user support. ensuring service level agreements (SLAs) are met and issues are resolved promptly.
Responsible for the systems administration for maintaining and supporting infrastructure operations for end users, such as e-mail, endpoint, Wi-Fi, network, etc.
Review and handle the systems log/issue log and provide an improvement plan.
Perform system security updates to the IT infrastructure on vulnerability issues.
Monitor system performance, conduct capacity planning, and perform event correlation.
Prepare IT training material and conduct training.
Assist supervisor with system automation on IT operations.
Drive operational efficiency and service improvement by integrating AI-powered tools and analytics to streamline workflows, reduce manual effort, and support data-driven business decision-making and support business operation.
Implement and leverage AI-assisted monitoring and security solutions (e.g., anomaly detection, predictive analytics) to proactively identify risks, optimize infrastructure performance, and enhance overall IT operational resilience.

Skills, Qualifications and Experience Requirements

Diploma or above in Computer Science or related disciplines
At least 5 years of working experience in IT helpdesk support operations and infrastructure management, including LAN/SD-WAN, MS Windows, PC, and VM environment.
Hands-on experience with IT infrastructure and systems such as firewalls, network switches, Wi-Fi & backup system
Industry certifications (e.g., ITIL, CCNA, MCP) are a plus
Good team player with strong interpersonal and communication skills
Demonstrated commitment to working under pressure independently
A candidate with a Real Estate Industry background will be a plus
Good command of written and spoken English and Cantonese
Candidates with less experience will be considered as Infrastructure Engineer

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