SRE Production Support (Rotational Shift)
At a glance
Mid-level Site Reliability role at Fis. IND BNGL FL2-3 TWR 3 · full-time.
Pay not stated Site Reliability salary
devopsroles summary, based on the employer's posting.
What you'll do
- Keep critical applications and infrastructure running around the clock, responding to incidents and restoring service
- Investigate production issues, identify root causes, and handle follow-up problem management
- Build and maintain Shell and Python automation to cut manual operational work
- Track system health, performance, and availability, then work with application, infrastructure, and network teams to improve resilience
- Take part in reliability improvements, on-call coverage, night shifts, and weekend support
What you bring
- You have four to six years across production support, automation, Linux, and site reliability engineering
- You can administer and troubleshoot Linux or Unix systems and write scripts in Shell and Python
- You understand SRE practices, incident response, root-cause analysis, service restoration, and problem management
- You have experience with automation and toil reduction, plus familiarity with network fundamentals and observability tools such as Splunk or Dynatrace
Who this fits
This mid-level role suits someone with hands-on production support and automation experience who can coordinate across application, infrastructure, and network teams. The schedule includes on-call rotations, night shifts, and weekend support.
From the employer
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
FIS is looking to add an energetic, talented, and experienced Site Reliability Engineer (SRE) to our Production Support team. The team supports critical business applications and infrastructure, with a strong focus on service reliability, rapid incident response, automation, operational excellence, and continuous improvement.
What you will be doing:
• Provide 24x7 production support for critical business applications and infrastructure.
• Perform troubleshooting, incident management, root cause analysis, service restoration, and problem-management activities.
• Develop and maintain automation solutions that reduce manual effort and operational toil.
• Create and enhance scripts using Shell Scripting and Python.
• Monitor system health, performance, and service availability.
• Collaborate with application, infrastructure, and network teams to improve reliability and resiliency.
• Participate in on-call rotations, night shifts, and weekend support as required.
• Drive continuous-improvement initiatives aligned with SRE best practices.
What you bring:
• Overall experience of 4 - 6 years in production support, automation, Linux, and Site Reliability Engineering.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Proficiency in Linux commands, Shell scripting, and Python scripting/development.
• Good understanding of Site Reliability Engineering principles and operational excellence.
• Experience in automation, orchestration, and toil-reduction initiatives.
• Knowledge of production support processes, incident management, root cause analysis, service restoration, and problem management.
• Good understanding of switching technologies and network fundamentals.
• Experience with monitoring and observability tools such as Splunk, Dynatrace, NetXMS, or similar platforms.
• Exposure to cloud platforms, DevOps tooling, ITIL processes, and service-management tools.
• Strong analytical, troubleshooting, organizational, time-management, and communication skills.
• Flexibility to work in night shifts, on-call rotations, and weekend support schedules.
What we offer you:
• An exciting opportunity to be part of a leading financial technology organization.
• To be part of a vibrant and collaborative team focused on reliable, resilient, and automated production services.
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• A broad range of professional education and personal-development possibilities to strengthen SRE, automation, and production-support capabilities.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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