Infrastructure Engineer
At a glance
Mid-level Platform & Infrastructure role at Emplyfy. Addlestone · full-time · £30,000–£40,000 base.
devopsroles summary, based on the employer's posting.
What you'll do
- Support customers remotely and on-site, diagnosing faults, repairing equipment and completing planned maintenance
- Track incidents and service requests, keep customers updated and work to agreed service levels
- Monitor customer systems, deploy and troubleshoot hardware and software, and document work in service tickets
- Set daily priorities, own urgent issues and refer critical technical problems to management
What you bring
- At least five years in a relevant IT role, with a strong technical foundation
- Hands-on security implementation covering Cyber Essentials and GDPR, plus Microsoft 365 services including Email, SharePoint, Teams and OneDrive
- Experience with network infrastructure, Windows Server, Azure administration and implementations, and client imaging and deployment
- Strong customer communication, troubleshooting and analytical skills, with the ability to work independently
Who this fits
This mid-level role suits an experienced infrastructure engineer comfortable balancing remote support with regular customer-site work. You’ll need to work independently while collaborating with external suppliers and technical service providers. The position is hybrid and based in Addlestone, United Kingdom.
From the employer
Join an established technology organisation providing managed IT services to some of the market's most recognised companies. Our client is looking for an experienced Infrastructure Engineer to support customer environments across a varied and hands-on technical role.
The successful candidate will combine remote support with regular customer-site activity, working across infrastructure, Microsoft technologies, hardware, software and security.
Your Responsibilities
Provide technical assistance to customers and act as a reliable point of contact.
Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
Manage support incidents and requests through the company's ticketing system.
Provide customers with timely updates and ensure agreed service levels are maintained.
Escalate critical technical problems to Management when appropriate.
Review workload and priorities each day and take ownership of required actions.
Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.
Deploy, test, maintain and troubleshoot hardware and software.
Accurately document technical work and maintain up-to-date service tickets.
Take ownership of urgent incidents, whether handled remotely or at a customer site.
Benefits
£30,000 - £40,000 per annum depending on experience.
40 days' paid holiday annually.
You will need at least 5 years' experience in a relevant IT role, with a strong technical background covering:
Cyber Essentials and GDPR security implementation (mandatory).
Microsoft 365 and its core services, including Email, SharePoint, Teams and OneDrive (mandatory).
Intune, RMM platforms and telephone/communications systems.
Network infrastructure and connectivity, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
Working collaboratively with external suppliers and technical service providers.
IT processes, procedures and industry best practices.
Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
Azure administration and system implementations.
Windows 10, Windows 11 and Mac.
Client builds, imaging and deployment.
Excellent written and verbal communication with a strong customer-service mindset.
Strong analytical and troubleshooting skills and the ability to work independently.
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Each morning you get everything that fits, strongest first.
Platform & Infrastructure£30k+
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