L2 Application Support & Release Engineer

Job Description:

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global technology products and services, playing a dynamic role in the Bank’s technology transformation.

We have a robust, hands-on engineering culture dedicated to continuous learning, knowledge-sharing, technical skill development and networking.

DB Global Technology develops cutting-edge software applications for the Deutsche Bank’s global operations and represents a platform for highly skilled software engineers. The team members specialize in Software Application Development, IT Architecture, Quality Assurance and Testing, Functional/Business Analysis and Project Management.

The L2 Application Support & Release engineer is a member of RTB team (run-the-bank) who helps in steering the production support activities for software applications and works closely with the Development, solution architecture and QA practices to ensure code and design integrity of the fixes (hot fixes, patches). (S)he is a pioneer in following internal DB Best Practices and Governance procedures and working closely with ITAOs and CTB colleagues to ensure traceability and maintainability of all production releases.

Responsibilities

• Provide Level 2 support for technical infrastructure components and application issues including remediation (e.g. databases, middleware and user interfaces);
• Drive on different tech adoption initiatives (GCP, EXACC, TRC etc)
• Estimate time required to implement remediation actions which are under direct control of RTB;
• Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines;
• Conduct incident and problem management activities, including scheduled meetings with relevant groups;
• Prioritize and steer root cause analysis for application production incidents and deliver resolution packs.
• Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement;
• Perform releases/DR [Disaster Recovery] exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required);
• Contribute with process/compliance enhancements related to support for technical infrastructure components (e.g. databases, middleware and user interfaces);
• Contribute to KPI definition in order to keep performance and identify trends;
• Application monitoring and performance tunning;
• Technical input for infra patching affecting the application stability (TRC);
• Helps with the integration of new features/regions to the DB support model. This includes managing and rolling out plans of team augmentation up to assuring homogenous knowledge within the team;

Skills

• Previous production support experience, with can do mind-set, attitude and hands-on approach;
• Ability to analyze business requirements, defects and propose hot fixes;
• Good knowledge of Oracle database, LINUX/UNIX, shell scripting, CLOUD environment;
• Network connectivity troubleshooting;
• Ability to work effectively with senior IT and Business stakeholders;
• Exposure to multiple global locations with various cultures and practices;
• Understand IT project management - planning, delivery, resourcing, expectation management;
• Previous experience with Control M, Tomcat / WebLogic/ Apache/ Fabric/ Google Cloud, Kubernetes are highly desirable;
• Proficient communication and English language skills (written/verbal), ability to work effectively with senior IT and Business stakeholders;
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Well-being & Benefits

Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.

• Empowering managers who value your ideas and decisions. Show your positive attitude, determination, and open-mindedness.
• A professional, passionate, and fun workplace.
• A modern office with fun and relaxing areas to boost creativity.
• Continuous learning culture with coaching and support from team experts.
• A culture where you can openly speak about mental health.

Physically thriving: We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. For example, Private healthcare and life insurance with premium benefits for you and discounts for your loved ones, healthier ways of working and check-up's.

Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being.

• 24 days holiday, loyalty days, and bank holidays (including weekdays for weekend bank holidays).
• Hybrid working model with 40% remote work.
• Enjoy retailer discounts, cultural and CSR activities, workshops, and more.

Financially secure: We support you to meet personal financial goals during your active career and for the future.

• Competitive income, performance-based promotions, and a sense of purpose.
• Meal vouchers, bonuses for referrals

Interested in more: discover what our employees value in the Well-being & Benefits hub!

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.