Platform Engineer (L1 / L2 / Senior PE)
At a glance
Senior Platform & Infrastructure role at Cnx. Cairo.
Pay not stated Platform Engineer salary
devopsroles summary, based on the employer's posting.
What you'll do
- Handle customer questions by phone, email or ticket, then troubleshoot VMware products remotely or hands-on
- Review system logs to trace faults and explain likely causes when the evidence allows
- Work through difficult technical cases with other support and backline teams, aiming for timely resolution
- Keep technical guidance documented and connected to existing solutions
- Coach support colleagues, with PE 2 and senior engineers also leading knowledge-sharing sessions
What you bring
- Your support background must match the level: zero to two years for L1, two to five for L2, or six to ten for senior
- You can communicate fluently in spoken and written English and work through complex technical problems
- You bring knowledge of storage protocols, Linux and Windows administration, network troubleshooting and VMware vSphere
Who this fits
This role suits customer-facing support engineers who can troubleshoot VMware environments, collaborate with support teams and help colleagues build their skills. You’ll work from the Cairo location and need to be willing to cover flexible shifts. VCP, VCIX or VCAP certifications are preferred.
From the employer
Job Title:
Platform Engineer (L1 / L2 / Senior PE)Job Description
Due to our incredible growth, we’re looking for Platform Engineers level 1/ Platform Engineers level 2 / Senior Platform Engineer with the experiences provided in the job descriptionKey Responsibilities:
- Respond to customer support requests and inquiries via phone, email, and/or ticketing systems.
- Provide remote troubleshooting and hands-on support for VMware products such as vSphere, vCenter, ESXi, and more.
- Collect and analyse relevant logs to identify the cause of the issues and provide root cause analysis when possible.
- Investigate, analyse, and resolve complex technical issues.
- Maintain detailed documentation and linking all technical learnings to existing solutions.
- Cooperate effectively with TSEs with other teams & backline team, to reach fast resolution for complex cases.
- Mentor, coach and assist support team members. For PE (2 )
- Conduct technical and knowledge sharing sessions for team members. For Senior PE
Requirements
- Fluent written and verbal communication skills in English.
- 0-2 years of experience as a Customer Support or relevant position. ( PE1
- 2-5 years of experience as a Technical Support or relevant position. ( PE 2)
- 6-10 years of experience as a Technical Support or relevant position. ( Senior PE )
- Excellent problem-solving and analytical skills to quickly identify and resolve complex problem.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to Collaborate and work as a team player.
- Willingness to work flexible shifts.
- Good customer advocacy and relationship building skills.
- Solid knowledge with the following topics:
- Storage concepts & protocols (iSCSI, NFS, FC, and vvol).
- Ability to perform troubleshooting for network connectivity and performance issues.
- Linux OS Administration.
- Windows OS Administration.
- VMware virtualization vSphere.
- Familiarity with One or More VMware Products: vSAN, vCD, and vRops.
- Certifications such as VCP, VCIX, or VCAP are preferred.
Location:
EGY Cairo - Plot no. 53, North Teseen st building 202Language Requirements:
Time Type:
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