Site Reliability Engineer
At a glance
Mid-level Site Reliability role at C1. Portland · full-time · $180,000–$250,000 base.
devopsroles summary, based on the employer's posting.
What you'll do
- Build and run the cloud infrastructure that keeps the platform reliable and able to scale, across core and FedRAMP environments
- Create monitoring, alerts, and tools that reveal system behavior and help teams respond quickly to incidents
- Work with product teams to make reliability part of feature design, then automate repeat work with infrastructure as code
- Lead incident response, run blameless reviews, and turn findings into lasting system improvements
- Break infrastructure projects into deliverable steps, weighing technical risks and communicating tradeoffs as you ship
What you bring
- You have built and operated production systems serving real customers at scale
- You bring substantial cloud infrastructure and infrastructure-as-code experience, such as AWS or GCP and Terraform or Pulumi
- You can build tools and automation with Go, Python, or a comparable programming language
- You have operated Kubernetes and container orchestration in production
- You are a U.S. citizen and can work on U.S. soil for responsibilities tied to the FedRAMP environment
Who this fits
This role suits an independent engineer who can make sound systems decisions, move work forward, and explain complex technical issues clearly. The position is in-office in Portland, and U.S. citizenship and work on U.S. soil are required for duties supporting the FedRAMP environment.
From the employer
C1.ai is building a horizontal identity platform
Identity is becoming the control plane for modern companies. Every organization runs on dozens—sometimes hundreds—of systems that need to answer the same basic question: who can do what, when, and why?
The old approach doesn’t hold up. It’s either IT teams duct-taping systems together, or rigid IGA tools that only work across a narrow set of HR and SSO integrations. That’s not going to cut it for the next decade.
We’re building something more foundational: a horizontal identity platform that any company—and increasingly, any AI agent—can plug into to understand and manage access. SaaS apps, infrastructure, internal tools, AI agents—if it has a concept of “who,” it should connect to us.
We’re still small, and we move fast. If you want to help build this from the ground up, you’ll have real ownership here.
What You'll Do
Own the reliability and scalability of our platform—design, build, and operate the infrastructure that keeps C1 running for customers who depend on us. You'll work on both our core cloud environment, as well as our FedRAMP environment.
Build observability that drives action—create monitoring, alerting, and tooling that helps teams understand system behavior and respond to incidents quickly
Drive operational excellence across engineering—partner with product teams to ensure new features are built with reliability in mind from the start
Automate relentlessly—if you're doing something twice, build a system to do it for you. We believe in infrastructure as code and eliminating toil.
Respond to and learn from incidents—lead incident response, conduct blameless postmortems, and drive systemic improvements
Plan and execute infrastructure projects with incremental deliverables—you'll assess technical risks, communicate tradeoffs, and ship iteratively
What We're Looking For
You Likely Have
A track record of building and operating production systems at scale—you've kept real systems running for real customers
Deep experience with cloud infrastructure (AWS, GCP, or similar) and infrastructure-as-code (Terraform, Pulumi, or similar)
Strong programming skills in Go, Python, or similar—you write tools and automation, not just scripts
Experience with Kubernetes and container orchestration in production
Strong systems thinking—you understand how components interact and where failures cascade
High agency—you figure out what needs to be built, not just how to build what you're told. You move fast and unblock yourself.
Deep understanding of observability—you know how to instrument systems, build dashboards, and create alerts that actually matter
Experience with AI-assisted development (Claude Code, Cursor, Copilot, or similar)—you're already using these tools and excited about what's next
Clear, persuasive communication—you can explain complex systems to diverse audiences and drive alignment during incidents
Ego in check—you care about getting it right, not being right
You Might Also Have
Experience with AI/ML infrastructure or serving LLMs in production
Background in security-focused environments or compliance frameworks (SOC 2, FedRAMP, etc.)
Experience building developer platforms or internal tooling
Familiarity with identity systems and protocols (SCIM, SAML, OAuth, LDAP)
Contributions to open source projects or engineering communities
How we work
- Impact matters more than ownership.
- We’d rather ship something real than talk about it.
- People here are trusted to operate independently.
- If something isn’t working, we fix it properly—we don’t paper over it.
- Using AI effectively is expected, not optional.
Compensation & benefits
Salary range: $180k – $250k
- Meaningful equity
- Full medical, dental, and vision coverage
- In-office in Portland
- Solid benefits across the board
Due to the nature of this role and its responsibilities supporting our FedRAMP-authorized environment, candidates must be U.S. citizens. This position may involve work that the U.S. Government has determined can only be performed by U.S. citizens on U.S. soil.
Hiring philosophy
We care about both excellence and grit. You don’t need to check every single box to apply—if this feels like the kind of place you want to build, we’d like to hear from you.
c1.ai is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.