CRM Junior Engineer with Devops
At a glance
Junior DevOps & Release role at Bosch Group. Telengana · full-time.
Pay not stated DevOps & Release salary
devopsroles summary, based on the employer's posting.
What you'll do
- Build and configure Dynamics 365 Customer Service Workspace, including agent tools, case handling, queues and routing
- Create CRM plugins, workflows and web resources with C#, JavaScript and TypeScript, then deploy them
- Set up Customer Insights journeys, audience segments, messaging campaigns, consent controls and engagement forms
- Connect external systems through Azure services or REST APIs, and automate approvals with Power Automate
- Manage source code in Git or Azure DevOps and write unit tests for plugins, web resources and function apps
What you bring
- A B.E. or B.Tech degree
- One to two years of experience, with CRM and DevOps skills required
Who this fits
This junior, full-time role is based on-site in Telangana. It suits someone who wants hands-on work across Dynamics 365 CRM configuration, development, integrations and release practices.
From the employer
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Customer Service Workspace & Contact Center:
• Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center).
• Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences.
• Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, TypeScript and react.
• Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing.
• Set up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF).
• Configure Case Management, Entitlements, Queues, and Routing rules.
Customer Insights – Journeys:
• Design, develop, and configure solutions using Dynamics 365 Customer Insights – Journeys, with a focus on real-time marketing, event-driven triggers and customized customer journeys.
• Build and manage segments using demographic, behavioural, and transactional data to drive personalized customer interactions.
• Configure Email and SMS Provider.
• Create and customize marketing emails, SMS campaigns, push notifications, and event registrations.
• Implement and manage consent and compliance settings, including subscription centres and compliance profiles.
• Configure and maintain marketing forms, landing pages, and web behavioural tracking to support lead capture and engagement analytics.
General:
• Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, and TypeScript.
• Integrate external systems using Azure Functions, Service Bus, Logic Apps, or REST APIs.
• Develop Power Automate flows to support process automation and approvals.
• Collaborate with business teams to gather requirements and translate into functional solutions.
• Apply robust security models including Business Units, Security Roles, Field-Level Security, and Access Teams.
• Enable Copilot and AI capabilities to support agent productivity and customer insights.
• Use Git/Azure DevOps for version control, branching strategy, and source code management.
• Should implement Unit Tests for plugins, web resource, function apps using frameworks like FakeXrmEasy or MSTest.
Educational qualification:
B.E/B.Tech
Experience :
1- 2 Years
Mandatory/requires Skills :
CRM, DevOps
Preferred Skills :
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DevOps & Release
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