Site Reliability Engineer
At a glance
Mid-level Site Reliability role at Baseten. San Francisco · full-time · $165,000–$330,000 base.
devopsroles summary, based on the employer's posting.
What you'll do
- Keep the multi-cloud Kubernetes platform reliable by handling incidents, reviewing what happened, and tracking fixes
- Build observability systems as code, covering service metrics, logs, dashboards, and alerts
- Turn recurring failures into clear, safely executable runbooks and automated or self-healing responses
- Troubleshoot runtime problems involving latency, memory, GPU use, concurrency, and model lifecycle
- Set and track reliability targets for customer workloads and internal services
What you bring
- Deep, hands-on Kubernetes experience and a track record building and maintaining infrastructure that scales
- Practical observability skills across metrics, logging, dashboards, and alerting systems
- Experience with Terraform or Helm, GitOps workflows, runbooks, incident leadership, and post-incident reviews
Who this fits
This mid-level role suits an engineer who can write code while improving operational processes and making sound tradeoffs. The job is hybrid in San Francisco. Prior machine-learning experience is not required, though interest in how models are deployed and served at scale is useful.
From the employer
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
As a Site Reliability Engineer at Baseten, you'll define and codify the gold standards of day 2 operations for our ML infrastructure platform. You'll envision and build robust systems, processes, automations, and observability tooling that keep our platform reliable at scale — and that empower the broader organization to operate confidently.
You'll work closely with engineering, forward-deployed and product teams: learning from recurring failure patterns, turning tribal knowledge into automated mitigations, and raising the operational floor for the entire company.
EXAMPLE INITIATIVES
You'll work on projects like these as part of the SRE team:
Improve Baseten SRE Practices, by instrumenting SLOs and SLIs, improving alerting and observability for all services.
Building AI-assisted tooling for incident triage and response.
RESPONSIBILITIES
Own the reliability of Baseten's multi-cloud Kubernetes infrastructure, including incident response, post-mortems, and remediation tracking.
Build and maintain observability infrastructure — metrics, logging, dashboards, and alerting — as code.
Author, validate, and improve runbooks for recurring failure patterns, ensuring they're structured for low-context, safe execution.
Identify high-frequency failure patterns and convert them into automated mitigations or self-healing automations.
Diagnose and resolve runtime issues related to latency, memory behavior, GPU utilization, concurrency, and model lifecycle management.
Define and instrument SLOs and SLIs across customer workloads and internal services.
Navigate ambiguity, make principled tradeoffs, and avoid unnecessary complexity in the systems you build and the processes you define.
REQUIREMENTS
Extensive hands-on experience with Kubernetes (multi-cloud experience across EKS, GKE, or similar is a strong plus).
Experience in building and maintaining scalable infrastructure.
Strong foundation in observability tooling: metrics (VictoriaMetrics, Prometheus), logging (Loki, ELK), dashboards (Grafana), and alerting pipelines. Observability-as-code experience is a plus.
Experience with infrastructure-as-code (Terraform, Helm) and GitOps workflows (Flux CD, ArgoCD).
Experience writing and improving runbooks, leading incident response, and doing post-mortem analysis.
Comfort working at the intersection of engineering and operations — you write code, but you also think deeply about process, escalation paths, and operational leverage.
Familiarity with incident management platforms (incident.io or similar) is a plus.
No prior ML experience required, but curiosity about how ML models are deployed and served at scale will serve you well.
BENEFITS
Competitive compensation, including meaningful equity
(U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Fertility and family-building stipend through Carrot
(U.S. only) Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
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