Platform Reliability Engineer
Appnovation Technologies Open · verified Oct 24, 2026 At a glance
Mid-level Site Reliability role at Appnovation Technologies. Toronto · full-time · no salary stated · we estimate CA$91,750–CA$142,500 across Canada.
Appnovation Technologies has not published a salary for this role. The figure below is our estimate, not theirs.
devopsroles summary, based on the employer's posting.
What you'll do
- Set instrumentation practices for agents, tools and platform services, making them straightforward for delivery teams to adopt
- Link AgentCore Observability and CloudWatch to the client's current monitoring platforms, including Datadog, Splunk or Grafana
- Trace agent workflows across model requests, tool use and handoffs between agents so teams can pinpoint failures
- Set latency, availability and error targets, then create alerts that surface issues without unnecessary noise
- Track token and compute costs by team, agent and environment, and prepare dashboards, budgets and spike alerts
What you bring
- At least six years in SRE, platform reliability or observability engineering, with practical AWS experience
- Hands-on OpenTelemetry work with SDKs, collectors or exporters, plus distributed tracing experience
- Experience with CloudWatch and an enterprise monitoring platform such as Datadog, Splunk or another listed tool
- You have set and operated SLOs, error budgets and alerting approaches
- You can build AWS cost reporting and visibility, and write scripts or code in Python, Go or TypeScript
Who this fits
This mid-level role suits an engineer who wants to make agent systems observable, dependable and cost-aware, and who can communicate findings to technical and non-technical audiences. You’ll work within a client engineering team on a named engagement, and the person proposed for the role is expected to start.
From the employer
About us
Appnovation is the AI Product Company. Headquartered in Vancouver, Canada, with teams around the world, Appnovation builds AI products, delivers enterprise AI and digital solutions, and co-invests with clients to bring new AI products to market.
Open source has been the foundation of Appnovation's work since 2007, and it remains the foundation underneath every AI product the company builds today. Appnovation teams work with organizations in highly regulated industries, including global leaders such as Pfizer, Google and AstraZeneca, to help them adopt AI they can govern and own.
We’re putting together a dedicated delivery pod to build and run an internal agent platform on AWS Bedrock AgentCore for a global life sciences client. The pod works as one team with the client’s engineers to deliver the platform other teams will build their agents on.
In this role you make the platform visible and dependable. You’ll build the OpenTelemetry instrumentation, observability integrations, tracing, SLOs, alerting, and cost monitoring for token and compute spend. When an agent is slow, wrong or expensive, your work is how the team finds out and fixes it. This is a named-team engagement, so the person we propose is the person who starts.
ROLE RESPONSIBILITIES
- Instrumentation: Build OpenTelemetry instrumentation standards for agents, tools and platform services, and make it easy for teams to adopt.
- Observability Integration: Connect AgentCore Observability and CloudWatch with the client’s existing observability tools (e.g., Datadog, Splunk, Grafana).
- Tracing: Set up end-to-end tracing across agent steps, model calls, tool calls and multi-agent handoffs so issues can be traced to their source.
- SLOs and Alerting: Define SLOs for latency, availability and error rates, and build alerting that is useful and not noisy.
- Cost Monitoring: Track token usage and compute spend by team, agent and environment, with dashboards, budgets and alerts for unexpected spikes.
- Incident Readiness: Write runbooks, support incident response and run post-incident reviews that lead to real fixes.
QUALIFICATIONS
- 6+ years in SRE, platform reliability or observability engineering, with strong hands-on AWS experience.
- Hands-on experience with OpenTelemetry (SDKs, collectors, exporters) and distributed tracing.
- Experience with Amazon CloudWatch and at least one enterprise observability platform (Datadog, Splunk, Grafana, New Relic or similar).
- Experience defining and running SLOs, error budgets and alerting strategies.
- Experience building cost visibility and FinOps reporting on AWS (Cost Explorer, CUR, tagging strategies).
- Scripting and coding skills in Python, Go or TypeScript.
- Clear communication and able to turn data into decisions for technical and non-technical audiences.
PREFERRED QUALIFICATIONS
- Experience monitoring LLM or agent-based applications, including token usage, latency and quality signals.
- Familiarity with LLM observability tools (e.g., Langfuse, Arize, LangSmith) or AgentCore Observability.
- Experience with infrastructure as code (Terraform or AWS CDK) for monitoring resources.
- Experience in pharma, life sciences or another regulated industry.
WHO YOU ARE
- You want to know what’s happening in a system before a user tells you
- You build alerts people trust and dashboards people actually open
- You treat cost as a reliability concern, not an afterthought
- You stay calm in incidents and focus on learning afterward
- You work well inside a client team and build trust quickly
- You have prior experience in consulting
- Prior experience and connections in the Life Sciences industry is preferred
Accommodations are available upon request throughout the recruitment process.
Site Reliability work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Site Reliability
Find me workBy the team behind devopsroles.