Service Reliability Engineer

Job Title

Service Reliability Engineer

Purpose of the role:

We are looking for a junior level Site Reliability Engineer (SRE) who is eager to learn and contribute to building reliable, scalable, and automated systems.

This position covers two main areas:

• Batch Operations: Monitor and support batch processing systems to ensure accurate and timely data processing across Amadeus products and environments.
• Cloud Platform Operations: Support the creation of a dependable and automated Amadeus Cloud Platform.

This position generally aligns with the APAC time zone and may include participation in rotating shifts.

In this job you will:

Batch Operations:

• Run and monitor scheduled batch jobs, ensuring timely and accurate completion.
• Collaborate to identify and resolve system performance issues.
• Maintain clear documentation and operational logs.
• Coordinate dependencies across teams and systems.
• Automate repetitive tasks using scripting and configuration tools such as Bash, Python, Ansible, or Terraform.

Cloud Platform Operations:

Monitoring & Observability

• Monitor critical platform services and operational flows.
• Develop and improve functional and technical monitoring.
• Identify meaningful signals and help reduce monitoring gaps and noise.
• Contribute to proactive detection before service disruption becomes visible to users.

Incident & Problem Management

• Perform first-line investigation and triage.
• Coordinate recovery with Engineering, SRE and component owners.
• Execute documented recovery procedures where applicable.
• Support incident management, root-cause follow-up and actions aimed at preventing recurrence.

Automation & Operational Excellence

• Automate repetitive operational and recovery activities.
• Contribute to standardized workflows, onboarding processes and self-service capabilities.
• Help evolve operations toward automated detection, correlation, triage and recovery.

Service Onboarding & Readiness

• Work with component teams to onboard new services into CPF.
• Assess monitoring, access, operational scenarios, escalation paths and recovery capabilities.
• Build the knowledge required for CPF to safely operate supported components.

Operational Governance

• Contribute to operational maturity assessments and governance.
• Help identify operational gaps and improvement actions.
• Promote standards for monitoring, incident response, recovery and operational readiness.

About the ideal candidate:

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• At least 2-3 years’ experience in a similar role. Understanding of the travel/airline industry is a plus.
• Relevant experience batch operations, providing frontline services – alerts and incidents.
• Basic knowledge of Linux, Unix, or Windows systems and networking, or willingness to build expertise.
• Familiarity with basic DevOps, cloud concepts and batch processing tools such as Control-M, BMC, or SFTP.
• Skills in problem and incident handling - mostly P1 and P2 cases, technical documentation, technical investigations
• Experience using WinApproach or ServiceNow
• Interest or experience in areas like:
  • Linux troubleshooting
  • Cloud and container platforms (Kubernetes / OpenShift)
  • Monitoring tools (Grafana, Prometheus, Splunk)
  • CI/CD and DevOps principles
  • Automation and scripting
  • Incident and problem management
  • GitOps and deployment automation
• Strong collaboration, problem-solving, and communication skills.
• Ability to prioritize tasks and adapt to evolving operational requirements.
• Amenable to work on a hybrid work setup (2-3 days a week onsite). Location: BGC Taguig
• 24/7 support work shift, including weekends and holidays. Mostly will covering APAC timezone, but flexibility is expected to handle other shifts as required by the business

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.