Cloud Operations Specialist
At a glance
Mid-level Cloud role at Board International. Chiasso · full-time · CHF 53,000 base.
devopsroles summary, based on the employer's posting.
What you'll do
- Learn how the Board platform is deployed in Azure, then help investigate and resolve cloud problems
- Track support needs from customers worldwide and coordinate troubleshooting through to resolution
- Keep customers updated with timely replies and follow-ups on service requests
- Help teammates diagnose and fix errors across the cloud operations work
What you bring
- A degree or comparable education in computer science, computer engineering, or a related subject
- Fluent English and an organized, detail-focused approach to work
Who this fits
This is a hands-on role for someone starting or building experience alongside senior cloud professionals, with customer support and team troubleshooting at its core. The position is based at the Chiasso headquarters and includes an evening shift one week in every six, plus overnight on-call duty one week in every twelve.
From the employer
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
We are currently looking for a Cloud Operations Specialist to join our R&D Department in our Chiasso HQ. Reporting to the Cloud Operation Lead, in this position you will work alongside qualified, senior Cloud professionals to ensure reliability, availability and security of our Board platform. Handling support requests from all over the world, you will have the chance to gain hands-on experience on Azure Cloud and learn in an international environment the best practices to deliver excellence to our customers.
This role requires participation in a rotating shift and on-call schedule: one week every six weeks on the evening shift (3:00 PM to 12:00 AM CET), and one week every twelve weeks on call (12:00 AM to 9:00 AM CET).
Key responsibilities:
- Become acquainted with the distinct features of Board platform and its deployment in the Azure Cloud environment
- Coordinate an effective troubleshooting process to identify and resolve Cloud issues
- Oversee support requests and needs of our worldwide customers
- Ensure excellence in delivering services to our customers through timely feedback and follow-ups
- Provide help and assistance to your fellow team members to troubleshoot and fix errors
- Educational background in Computer Science, Computer Engineer or similar fields
- Previous exposure to any Cloud provider will be considered a plus
- Familiarity with Microsoft systems (Windows servers) is preferable
- Proactive, detail-oriented approach
- Teamworking attitude
- Good organizational skills to meet target dates
- Fluency in English
- CHF 53,000 plus applicable shift/on-call allowances in line with company policy.
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
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